Talk to our Admissions Team Now • 515-824-5154

Visitor Guidelines for Family Members

Welcome to our facility! To ensure a safe and supportive environment for everyone, please follow
these guidelines during your visit:
  1. Visiting Hours: Sundays from 1-3pm
  2. Visitor Limit: Each resident can have up to three visitors at a time. If more visitors are
    needed, please request approval in advance.
  3. No Outside Items: Please do not bring any outside food, drinks, or personal belongings such
    as purses or bags. Drinks are available from our coffee or water dispenser.
  4. Approved Visitors Only: Only visitors who are documented in the resident's electronic
    health record are allowed.
  5. Designated Areas: Stay within the dining area or courtyard during visiting hours.
  6. Maintain Quiet: Help us keep a calm and therapeutic environment by minimizing noise.
  7. Bathroom Use: Visitors should use the public bathrooms near the dining area. Residents will
    use their personal bathrooms. Staff will check the public bathrooms after visiting hours.
  8. Report Suspicious Behavior: If you notice anything unusual, please inform a staff member.
    If visitors appear to be under the influence, staff will consult with a coworker or on-call
    personnel to decide if the visit should proceed.
  9. Handling Agitation: If anyone becomes excessively agitated, staff may end the visit to
    ensure safety.
  10. Visitor Supplies: Please sign in upon arrival and wear a visitor badge, which must be
    returned at the end of your visit.
  11. Confidentiality Agreement: First-time visitors must sign a confidentiality agreement. For
    subsequent visits, staff will check to ensure the agreement is signed.
  12. Visitation Signs: Signs indicating visiting areas will be displayed in the dining area during
    visiting hours.
Thank you for your cooperation and understanding. We hope you have a pleasant visit! If you have
any questions or need assistance, please don't hesitate to ask a staff member.